Privacy Policy for HER Balance Rx

Last Updated: 09/09/2025

Introduction

HER Balance Rx ("we," "our," or "us"), owned by HER Balance LLC, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our mobile application (the "App").

Information We Collect

Personal Information

- Name and Email (for account creation, login, and communication).

- User ID (unique identifier for your account). Health & Wellness Information

- Health assessments (gut, hormone, metabolic quizzes).

- Lifestyle information and medical history responses.

- Menstrual cycle data, symptoms, and pregnancy status (if provided).

- Daily tracking (habits, reflections, symptom ratings).

User Content

- Optional photos, notes, or reflections you upload.

- Meal plan preferences and dietary restrictions.

Usage Data

- App interactions, features accessed, and usage patterns.

Purchase Information

- Subscription status and purchase history.

How We Use Your Information

- To provide app features (habit tracking, health scores, personalized meal plans).

- To generate AI-based recommendations tailored to your health profile.

- To improve the app’s features and overall experience.

- To create downloadable health and progress reports.

We do not use your data for third-party advertising or tracking.

Sharing of Information

We do not sell your personal data. We may share information only in limited cases:

- Service Providers: Supabase (data storage), RevenueCat (subscription and payment processing), OpenAI (AI-powered recommendations).

- Legal Compliance: if required by law or to protect our rights and safety.

Subscriptions and Payments

- Subscriptions are managed through Apple App Store.

- Payment is charged to your Apple ID at confirmation of purchase.

- Auto-Renewal: Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.

- You can manage or cancel your subscription at any time in your App Store account settings.

- Refunds are handled directly by Apple.

Data Security

We use industry-standard security measures (including encryption) to protect your personal data.

Data Retention & Deletion

We retain data while your account is active. You may request deletion of your account and associated data at any time by contacting us.

Your Rights

You may:

- Access and update your information.

- Delete your account and data.

- Withdraw consent for processing.

- Request a copy of your data.

Children’s Privacy

Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the App and on our website with a new “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

📧 Email: hello@herbalancewellness.com

🌐 Website: herbalancewellness.com